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Return Policy

We understand that from time to time you may wish to return a product to us.

We have created this 14 day returns policy so you could return products to us in appropriate circumstances.

The return isn’t possible in the following cases:

1. The customer send us the wrong measurements.

2.  We receive the returned product later than 14 days following the date of purchase of the product;


3.  The returned product isn’t in condition indicated as product is new.

The return is possible in the following cases:

 

1. The product arrived dirty, torn in the result of mechanical damage of the package and in case if a recipient advances an official claim to the mail service;

2. The arrived product is wrong (the code of the product is a different from the code indicated in the form of the order);

3. In case of gross violation of a customer’s measurements (more than 5cm), not counting the leaving a bit room for growth.

If one of the above points is confirmed, a customer can send the order back, and the manufacturer refund the whole value of the product or exchange by the new one (with the shipment compensation).


© Ballet Fashion Company, 2014-2015

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